Shipping & Returns

Shipping & Collection

When you order your Thoughtful Producer chicken, you will be asked if you would like your order delivered to your door or whether you would like to collect from our farm in Cookham.

We deliver our chickens nationwide in insulated packaging with ice packs to ensure they arrive in perfect condition. Delivery is charged at £15 per order.

When you get your order, either pop your chickens directly into the freezer or defrost for 24 hours ready to cook.

Deliveries are made once a week on Thursdays.

Return & Refund Policy

In the unlikely event that you are not happy with your chicken, please email us at [email protected] including as much detail as possible along with any photos.

As our chickens are perishable, we cannot accept returns but we offer a money back guarantee should you not be satisfied. We aim to resolve issues & refund by your original payment method within 5 days.


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