Shipping & Returns

Shipping & Collection

When you order your Thoughtful Producer chicken, you will be asked if you would like your order delivered to your door or whether you would like to collect from our farm in Cookham. NB: During Lockdown, we have disabled the Collect From Farm option to minimise people on site.

We deliver our chickens nationwide in insulated packaging with ice packs to ensue they arrive in perfect condition. Delivery is usually charged at £10 per order, however, we are offering FREE DELIVERY on all orders over £25 while the country is in Lockdown to encourage everyone to stay at home.

Once you've placed your order, we will confirm the delivery date. Please note, during Lockdown, we will be delivering every other Friday on the following dates:

Friday 1st May

Friday 15th May

Friday 29th May

Friday 12th June

Friday 26th June

When you get your order, either pop your chickens directly into the freezer or defrost for 24 hours ready to cook.

Return & Refund Policy

In the unlikely event that you are not happy with your chicken, please email us at including as much detail as possible along with any photos.

As our chickens are perishable, we cannot accept returns but we offer a money back guarantee should you not be satisfied. We aim to resolve issues & refund by your original payment method within 5 days.


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